Frequently Asked Questions
We want you to feel comfortable with our service! We have taken the liberty to answer some of our most frequently asked questions for your convenience! Let us know if you have other questions by using the message box at the end of the page.
Can I request the same driver?
Yes! Parents have the option to request a specific driver when booking. This feature grants the requested driver first access to claim the ride. If the requested driver is not available, then the ride is released to other drivers in the area.
How much does a ride cost?
Rides start at $19. Total fare depends on mileage, number of passengers and stops, and any excess wait or travel time.
Getting a quote is easy! Use the link below or enter your ride details in the app!
How does the booking process work?
Requesting a ride for your child is easy! Simply download the 'GoKart Kids' app to get started. From there, select who will be riding, when are where they need to be picked up and dropped off.
Parents can leave their driver a message for special instruction and check on their ride status at any time in the app. Once a ride has been claimed, the parent can view their driver's profile, vehicle and contact information.
How will my kid recognize their driver?
As soon as your ride is claimed, you will have access to your driver's information, vehicle details and photo. We encourage you to share this information and photo with your child. All of our drivers have the GoKart Kids logo displayed on their windshield.
We have also integrated a "secret word" feature that allows parents to input a secret word in the message box to the driver. Only the parent, driver and child know the word.
Users have the option to include their child's phone number. This can assist the driver and passenger if they need help locating each other.
Can I book more than one ride at a time?
Our system requires rides to be booked individually. However, we integrated a re-book feature to make booking the same ride for another day as easy as possible! Simply tap "book again" on the ride you wish to re-book and change the date.
How do you choose your drivers?
We only hire drivers who exceed all of our expectations and requirements. If we hired them, then we trust them with our own kids.
Our requirements include:
5+ years childcare experience
Strong communication skills
A kind, friendly, honest and approachable attitude
Passion for safety and working with families
Our vetting process includes:
Multi-jurisdictional background check
Vehicle approval and proof of valid insurance and registration
Interview with our management team
All drivers are required to provide up to date vehicle registration and insurance, as well as a valid driver's license.
What if I need to cancel a ride?
We understand plans change! The app allows users to easily cancel a ride. Depending on when the ride is cancelled and whether or not it was claimed by a driver, a full or partial refund will be issued. There are no refunds for claimed rides that are cancelled within four hours of the scheduled pickup time.
Cancellation fees only apply to rides that have been claimed by a driver, as does the non-refundable booking fee.
How will I know when my ride has been claimed?
A requested ride is pending until it is claimed by a driver. Once the ride request is claimed by a driver, the ride status changes to claimed and the driver's information becomes visible.
We recommend turning the text notifications "on" under settings. This allows the user to receive text notifications when their ride status has changed. Users can check their ride status at any time in the app.
Can I cancel a pending ride?
Pending rides can be cancelled at any time with no penalization. We understand parents may need to make other arrangements. Only claimed rides are subject to cancellation fees.
We monitor pending rides closely. We do our best to make sure every ride is covered. If a ride goes unclaimed, we examine our coverage in that area and recruit accordingly so that we can better support your needs.
Does GoKart Kids offer discounts?
Yes! Clients who book regularly can take advantage of a discounted rate. The amount will vary depending on how frequently you book and your location. Discounts are issued as credit at the end of the week once rides are complete.
What if my school requires a carpool tag?
We work with most schools so that our drivers can easily pick up from carpool lines. If your school requires a carpool tag, you can send this information directly to your driver.
Do you provide booster seats?
Yes! The app will allow you to indicate if your child requires a booster seat. This information is visible to drivers and allows them to be prepared.
Please note that not all drivers have booster seats in their vehicles at all times. It's important for parents to indicate the need for a booster seat in that passenger's details. There is a booster seat setting that users can turn "on".
What are GoKart Kid's hours of operation?
Users are welcome to request a ride at any time. Our service operates around the clock, though ride coverage may be limited during certain times due to driver availability. These times include; early morning, late evening, weekends and holidays.
GoKart Kid's customer support line is available from 7 am - 5 pm EST. We have an emergency line available for before and after hours.
How far in advance can I book?
Our app-based platform allows users to book as far in advance as they wish. Many users book rides weeks or months out when they know their needs ahead of time. Ride coverage is based on driver availability, so booking ahead increases the chance that a driver will be available at the requested time.
Last-minute rides can be requested. Coverage will depend on driver availability.
Is there a carpool option?
We are happy to accommodate carpool requests! We appreciate that carpooling is an environmentally and budget-friendly option. As such, we have integrated features that allow users to add extra pickup and drop off locations to make carpooling possible.
Why is there a pending charge on my account?
When a ride is booked through the app, our system issues a pending charge in order to verify that funds are connected to the account. Pending charges are not processed and typically disappear in a day or two.
Can I meet my driver?
We want you to feel comfortable with our service! Our drivers are happy to meet with you before a ride. To do this, the you can indicate in the message box that they would like to meet the driver at pickup. If you wish the driver to come at another specified time separate from pickup, then we will charge an additional fee to cover the driver's time.
Have Another Question?
We are happy to answer any and all questions you have about our service. The quickest way to get in touch with us is to send us a message using the box below.