Frequently asked questions

GoKart is a transportation service for kids ages 6-17. Our mission is to provide safe and reliable transportation in order to help parents get their kid(s) from point A to point B. It's a challenge every parent faces - how to get their child where they need to go without sacrificing their other responsibilities.

GoKart was created by a single mother of three who understands the challenges of balancing professional and personal responsibilities. Stacy Shannon appreciates the time and energy it takes to drive multiple kids to their activities. Most importantly, Stacy understands the level of trust and care required when transporting a child. Stacy carefully constructed the company with the necessary safety concerns and precautions in mind for parents to feel safe using the service.

Our service exceeds the highest of safety measures. We have gone through government vetting to be approved for the transportation of foster care children. Furthermore, GoKart has obtained insurance coverage for the transportation of minors. 

GoKart is an easy-to-use, convenient and reliable solution borne out of necessity and fueled by the level of care we provide to parents and their children.

We currently serve Charlotte, Huntersville, Morrisville, the Triangle area (Raleigh, Durham, and Chapel Hill), Wake Forest, Apex, Cary, Holly Springs, Garner, Fayetteville, Fuquay-Varina, Rolesville, Winston-Salem, Greensboro, and Wilmington.

GoKart is growing quickly and carefully. If you are interested in using our services and live in an area not listed above, please contact us at hello@gokartkids.com. We look forward to hearing from you!

GoKart charges competitive rates compared with other transportation services. Exact rates depend on mileage, time and location.

Users pay directly through the app and are charged once the ride is complete. We designed the app this way to make booking as simple as possible. Users may see a pending charge on their card or bank account once they schedule a ride. Please note this is a temporary hold to verify funds.  Users will not be charged for the ride until the ride is complete. If a pending ride is cancelled or the ride is not claimed, then a user will not be charged for the ride. Please see our cancellation policy for more details on canceled rides.

 

See below for base rate and additional fees.

$17 base fare that covers the first 5 miles of a drive.

Additional per mile rates are dependent on location

*Base fare does not include any booking or transaction fees

*Tips for drivers are appreciated

 

For certain requests there are additional charges. See below for a list of our additional fees:

$5 for a third passenger

$5 for walk-in at pickup

$5 for walk in at drop off

$5 for an additional stop

*Waiting charges occur if a driver must wait on a child at pickup

 

We greatly appreciate our loyal customers. We are happy to provide customers with a discount for using our services regularly. See below for discount pricing:

15% off when booking daily

10% off when booking 3-4x weekly

No problem! We follow all school carpool procedures. The best solution is to scan and e-mail the carpool tag to Stacy Shannon (stacy.shannon@gokartnc.com) and she will then forward the tag to your driver so that they can print it out. If the school just needs the carpool number, your driver can print or write that out. If your school requires an original carpool tag, please contact your school to see if the driver can go in and obtain on their first visit.

We handle carpool pickups on a daily basis. We are happy to accommodate your needs. Most often, we can work out a system with the school to make it as safe and easy as possible for you and your child.

Yes! Parents may request a specific driver when booking their child’s ride. If there is a driver that you and your child prefer, you can indicate this during booking and allow your preferred driver to have first dibs on the ride.

When you request a driver, the driver will have a certain amount of time to accept. If the driver is unavailable then your ride request will become available to other drivers.

Make sure to check out our “favorite driver” functionality. You can preselect your favorite drivers and request them during booking.

We want you and your child to feel 100% comfortable and safe knowing who your driver is. Our app is designed so that you can easily view and share your driver’s information and picture.

Once a driver accepts your ride, you will receive a notification. The app will allow you to view your driver’s profile. On your driver’s profile, you can view their picture, vehicle, bio and contact information. We encourage you to share your driver's name and image with your child so that they feel comfortable knowing who their driver is. 

We have built in a “secret-word” system that allows children to verify their driver at pickup. Simply include a secret word into the “message to driver” box when booking your ride. Your driver will be able to view this message and relay the secret word to your child at pickup. Make sure your child knows the secret word prior to the ride! The secret word is only visible to you, your child and the driver.

You will receive confirmation once your child's ride has been claimed by a driver. You will have access to your driver's information, image and vehicle details. On the day of your scheduled pick-up, your driver will arrive at the specified time and place. Your driver will follow any instructions that you give in the message box at the time of booking. 

The app will let you know when your driver is on the way to pick-up, arrived at pick-up and dropped-off. We encourage you to have your text notifications turned on in your settings so that you receive text notifications. You can track your child's ride so you know where your child is at all times.

After the ride is complete, you will have the option to tip your driver and the ride details will be displayed in your ride history on the app. You can easily book the same ride for a future date by selecting "Book Again".

We ask that children under 13 years of age to sit in the backseat for their safety and to comply with federal law. When you are scheduling your GoKart drive, please leave any detailed notes about your pick up in the message box. This is your chance to tell your driver anything specific. Your driver receives that information and will reach out if they have any questions.

Things happen! We know that schedules change, especially with kids! We do our best to accommodate you with any minor changes to a ride, such as pickup time or location. Any time your child no longer needs transportation as scheduled, the ride must be cancelled on the GoKart app.

See below for our cancellation policy:

There is no cancellation fee for rides cancelled more than 24 hours in advance from the scheduled pick-up time.

There is a 50% refund for rides cancelled between 4-24 hours of the scheduled pick-up time.

There is no refund for rides cancelled within 4 hours of the scheduled pick-up time.

Just as with babysitters or doctor appointments, we must compensate our drivers appropriately and that includes compensating for last minute cancellations. We appreciate your understanding. You are welcome to contact our customer support for further assistance 877-860-4010.

We can drive as many kids as will fit safely into the driver’s car. Many of our drivers have minivans and SUV’s to accommodate multiple passengers. Two passengers are included in the fare. We charge $5 for per additional passenger.  

GoKart is a ride service specifically for children ages 6 to 17. Other rideshare companies like Uber and Lyft are not insured to carry passengers under 18 years of age. By contrast, GoKart has a unique and specific insurance policy to transport minors in NC. Every GoKart driver undergoes a rigorous screening and interview process before they can drive your most precious cargo. GoKart conducts a multi-jurisdictional background check, DMV check and drivers are interviewed by multiple members of GoKart's senior team before being approved. We only hire drivers that we trust with our own kids. 

We are happy to provide your child with a booster seat. Simply indicate that your child will require a booster when booking your child’s ride. Your driver will see that a booster is required and will arrive properly equipped.

GoKart operates between the hours of 7:00 am to 7:00 pm Monday-Friday. We will drive before or after hours and weekends depending on driver availability. You can reach our customer service at 877-860-4010 or email hello@gokartkids.com for assistance.

You are welcome to use the app 24/7 to book your child's ride. We strongly recommend that you book at least a day in advance to guarantee a driver. We cannot guarantee rides booked within 4 hours and there is a last minute booking fee. 

Absolutely! You are able to add additional passengers and drop-off locations at the time of booking. You can leave any special instruction for your driver in the message box. We charge $5 per additional stop and $5 per additional passenger (after the first two). It is up to the parents to determine how they wish to split the cost.

As soon as you book a ride, the ride request goes out to drivers in your area. Your ride is pending until it is claimed by a driver. Once a driver has claimed your ride, you will receive a notification and be able to view your driver's profile through the app. Your driver's profile will include their photo, car information, bio and contact details. You have direct access to your driver. 

Throughout the ride, you will be able to track your child's ride. You will also receive notifications when:

  • Your driver is on the way to pickup
  • Your driver has arrived at pickup
  • Your driver has safely reached your child's destination and your ride is complete

After the ride is complete, you can easily rebook the same ride for another date by selecting the "rebook" option. You can leave a tip for your driver and view ride history.

If you have any questions about the process, please feel free to contact our customer support. 

Our app based technology allows you to book as far in advance as you like! You can book weeks (or even months!) ahead of time. It helps us and our drivers when users book ahead of time due to driver availability. We do our best to cover every ride. However, there is a higher likelihood of a ride being claimed that is booked in advance. 

You can cancel a ride at any time. There is no cancellation fee for a ride cancelled with at least 24 hour notice. You can read more about our cancellation policy under the "How can I cancel a ride I have booked?"

A pending ride means no driver has claimed your ride. This is most likely due to driver availability. You will receive notification if and when your ride has been claimed. You can cancel a pending ride at no charge (even within 24 hours). 

We encourage you to book at least a day in advance since rides booked ahead of time are much more likely to be claimed by a driver due to driver availability.